Top Case Warranty Information
Top Case OptiClear Limited Lifetime Warranty
This Limited Lifetime Warranty applies to Top Case OptiClear phone cases purchased directly from Top Case, the official Top Case Amazon storefront, or an authorized Top Case retailer.
What is covered?
Top Case warrants that an eligible OptiClear case will be free from defects in materials and workmanship under normal use for the lifetime of the product.
- Top Case OptiClear clear cases
- Top Case OptiClear MagSafe clear cases
OptiClear Clear Guarantee
OptiClear cases are engineered to resist yellowing for the life of the compatible device. If an OptiClear case develops significant yellowing during ordinary use, you may submit a warranty claim for review.
Who is covered?
This warranty covers the original end-user purchaser and is not transferable. Reasonable proof of purchase is required.
What is not covered?
- Normal wear and tear, including scratches, scuffs, stains, or cosmetic changes that do not affect function.
- Misuse, neglect, mishandling, accidents, abuse, or use outside the product's intended purpose.
- Damage caused by unauthorized repair, modification, improper installation or cleaning, harsh chemicals, or extreme conditions.
- Products purchased from an unauthorized or unverifiable seller.
- Lost or stolen products.
- Any phone, screen, camera, charger, accessory, data, or other property used with the case.
No phone case can guarantee complete protection against device damage.
OptiClear warranty remedy
If Top Case confirms an eligible defect, Top Case may replace the defective product. If the same product is unavailable, we may provide a comparable replacement. Any replacement remains covered for the remainder of the original warranty period. Coverage and any remedy are limited to the Top Case product itself.
Warranty Support for Other Brands
Top Case strives to offer high-quality, genuine merchandise. We sell products from other brands and may not be an authorized reseller for every brand. Any manufacturer warranty is offered solely by the manufacturer, and the manufacturer may limit or decline coverage based on where the product was purchased. A product's listing on our site does not represent that Top Case is affiliated with, sponsored by, or authorized by that brand.
If a manufacturer's written warranty would otherwise cover a qualifying defect but the manufacturer declines the claim solely because the product was purchased from Top Case, Top Case will provide warranty support that meets or exceeds the remedy described in that written warranty. This is an independent promise from Top Case and is separate from any manufacturer warranty.
Eligibility and remedy
- The product must have been purchased directly from Top Case.
- The claim must be made within the duration of the manufacturer's published written warranty for that product.
- Proof of purchase and reasonable evidence of the defect are required.
- The defect must fall within the coverage described by the manufacturer's written warranty; equivalent exclusions and limitations apply.
After reviewing an eligible claim, Top Case may replace the defective product with the same or a comparable item. If a suitable replacement is unavailable, we may refund the original purchase price. We do not charge a warranty-claim processing fee. Customers are responsible for shipping a claimed product to Top Case unless otherwise required by law.
Other-brand exclusions
Top Case warranty support does not cover normal wear, accidental damage, misuse, abuse, improper installation or maintenance, unauthorized modification or repair, cosmetic damage that does not affect function, loss, theft, or damage to any phone or other property.
How to make a warranty claim
Submit a request through our Contact page before sending a product. Include:
- Your name and email address.
- Your order number, receipt, or other proof of purchase.
- The product name and compatible phone model, if applicable.
- A brief description of the issue.
- Clear photos showing the product and the issue.
- For another brand's product, a copy or link to the manufacturer's written warranty and any denial you received from the manufacturer.
Please do not send a product to Top Case before receiving instructions from our support team.
Warranty limitations
To the extent permitted by law, these warranties replace other express warranties made by Top Case. Any implied warranties that cannot be excluded are limited to the duration of the applicable written warranty. Top Case is not responsible for indirect, incidental, special, or consequential damages arising from use of a product. Top Case's total liability will not exceed the amount paid for the covered product.
Some jurisdictions do not allow certain warranty limitations or exclusions, so some statements above may not apply to you. These warranties give you specific legal rights, and you may have additional rights that vary by state, province, or country.