Refund policy
Returns and refunds
Items purchased directly from Top Case may be returned within 30 days of delivery. To qualify for a full refund, an item must be in the same condition in which it was received, unless the item has a verified defect. Proof of purchase is required. Please contact us before sending a return.
Warranty coverage
Top Case OptiClear products
Top Case OptiClear cases are covered by our Limited Lifetime Warranty and OptiClear Clear Guarantee. Coverage, exclusions, and claim instructions are available on our Warranty page.
Products from other brands
Top Case sells products from other brands and may not be an authorized reseller for every brand. Any manufacturer warranty is offered solely by the manufacturer, and the manufacturer may limit or decline coverage based on where the product was purchased. A product's listing on our site does not represent that Top Case is affiliated with, sponsored by, or authorized by that brand.
If a manufacturer's written warranty would otherwise cover a qualifying defect but the manufacturer declines the claim solely because the product was purchased from Top Case, Top Case will provide warranty support that meets or exceeds the remedy described in that written warranty. After reviewing the claim and proof of purchase, we may replace the defective product with the same or a comparable item, or refund the purchase price if a suitable replacement is unavailable. We do not charge a warranty-claim processing fee.
Top Case warranty support applies only to products purchased directly from Top Case and is separate from any manufacturer warranty. It does not cover normal wear, accidental damage, misuse, abuse, improper installation or maintenance, unauthorized modification or repair, cosmetic damage that does not affect function, loss, theft, or damage to any phone or other property. Customers are responsible for shipping a claimed product to Top Case unless otherwise required by law.
How to make a warranty claim
Please contact us directly through our Contact page before sending a product. Include your order number or proof of purchase, the product name, a description of the issue, and clear photos showing the product and defect.
Taxes
Applicable sales tax is calculated at checkout based on the order and delivery location.
Payment options
Available payment methods are shown at checkout. Payments are processed securely by Shopify and the selected payment provider.